Frequently Asked Questions
Everything you need to know about shopping with Vape Club
What are your shipping options and delivery times?
We offer express door-to-door delivery and standard shipping options. Express delivery typically takes 1-3 business days, while standard shipping may take 3-7 business days depending on your location.
Are the products sold on Vape Club authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official manufacturers or authorized distributors.
What is your return policy for electronic devices?
We offer a 14-day return policy for unused and unopened electronic devices in their original packaging. Please note that for hygiene reasons, e-liquids and opened pods cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options to ensure a safe checkout experience.
Do you provide a warranty on hardware?
Most electronic devices come with a manufacturer's warranty covering factory defects. If your device malfunctions within the warranty period, please contact our support team for assistance.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to monitor your shipment's progress in real-time.